Terms and Conditions

Background

These Terms and Conditions, set the terms under which Good are sold by Us to consumers through this website www.veranovabyreyco.co.uk (“Our Site”). Please read these Terms and Conditions very carefully and ensure that you understand them before ordering and Goods on Our Site. You will be required to read and accept these Terms and Conditions when ordering Goods. If you do not agree to comply with and be bound by these Terms and Conditions, you will not be able to order Goods through the Site.

1. Definition and Interpretation

1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Goods” means goods sold by Us through Our Site. Please note all goods on our website are made to order.

“Contract” means a contract for the purchase and sales of Goods

“Order” means order for Goods;

“Order Confirmation” means our acceptance and confirmation for your Order

“Order Number” means the reference number for your Order

“We/Us/Our” means Reyco llp, trading as Verranova, a company in England under OC345512, whose registered address is Lynton House, 7-12. Tavistock Square, London, WC1H 9BQ and whose main trading address is Waring House, Waring Street, London SE27 9LH.

“you/Your” means the person to whom the Order is addressed.

2. Information About Us

Our Site, www.verranovabyreyco.co.uk, is operated by Reyco llp, a limited liability partnership registered in England under OC345512, whose registered address is Lynton House, 7-12 Tavistock Square, London, WC1H 9BQ and whose main trading address is Waring House, Waring Street, London SE27 9LH. Our VAT number is 974 5354 86.

3. Goods, Pricing and Availability.

3.1 We make all reasonable efforts to ensure that all descriptions and graphics representations of the Goods available from Us correspond to the actual Goods that you will receive.

3.1.1 Images of the Goods are for illustrative purpose only. There may be slight variations between the image of a product and the actual product sold due to difference in computer displays and lighting conditions.

3.1.2 You acknowledge that the Goods will display variations terms of colours between batches, which is beyond our control. We advise you to order a sample through our Site. As all our Goods are made to order, there may be slight colour variations between the sample and the Goods you will receive. We strongly advise that correct quantities are ordered for your project, inclusive of 10% extra for cutting and wastage. We will not be held liable for subsequent top up orders where batches will vary to that of the initial order.

3.2 Please note that Clause 3.1 does not exclude our responsibility for mistakes due to negligence on our part and refers only to minor variations of the correct Goods, not to different ones altogether. Please refer to Clause 7 if you receive incorrect Goods.

3.3 We cannot guarantee that Goods will always be available.

3.4 Minor changes may, from time to time be made to certain Goods between your Order being placed and us processing that Order and dispatching the Goods, for example, to reflect changes in relevant laws and regulatory requirements, or to address particular technical or security issue. Any such changes will not change any main characteristics of the Goods. However, if any change is made that would affect your use of the Goods, suitable information will be provided to you.

3.5 We make all reasonable efforts to ensure that all prices shown on our Site are correct at the time of going online. We reserve the right to change prices and to ass, alter our remove special offers from time to time and a necessary. Changes in price will not affect any Order that you have already placed.

3.6 Estimates for goods are valid from the date of issues for 30 days unless we notify you we have withdrawn the offer during this period.

3.7 Delivery charges are not included in the price displayed on our Site. Delivery options and related charges will be presented to you as part of the Order process.

3.8 VAT will be charges at the rate applying at the time of delivery.

4. Orders - How Contracts Are Formed

4.1 Our Site will guide you through the ordering process. Before submitting your Order you will be given the opportunity to review your Order and amend it. Please ensure that you have checked your Order carefully before submitting it as we may not be able to accommodate changes once we have begun making your Goods.

4.2 If, during the order process you provide us with incorrect or incomplete information, please contact us as soon as possible. If we are unable to process your Order due to incorrect or incomplete information, we will contact you to ask to correct it. If you do not give us the accurate or complete information within a reasonable time of our request, we will cancel your Order and treat the Contract as being at an end. If we incur any costs as a result of your incorrect or incomplete information, we may pass those costs on to you.

4.3 No part of our Site constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that we may, at our sole discretion, accept. Our acceptance is indicated by us sending you an Order Confirmation by email. Only once we have sent you an Order Confirmation will there be a legally binding Contract between us and you.

4.4 Order Confirmations shall contain the following information:

4.4.1 Your Oder Number

4.4.2 Confirmation of the Goods ordered including, where appropriate, taxes, delivery and other additional charges.

4.5 In the unlikely event that we do not accept or cannot fulfilled you Order for any reason, we will explain why in writing. No payment will be taken under normal circumstances. If we have taken payment any such sums will be refunded to you as soon as possible and in any event with 14 days.

4.6 Any refund due under this Clause 4 will be made using the same payment method that you used when ordering the Goods.

5. Payment

5.1 Payment for Goods and related delivery charges must always be Made in advance and you will be prompted to pay during the Order process, by BACs payment, Credit or Debit Card. We accept payment with Visa, MasterCard and Maestro payment cards.

6. Delivery, Risk and Ownership

6.1 The Goods will be delivered to the delivery address specified on the Order. We reserve the right to decline a delivery to an address other than the address specified on the Order.

6.2 We will take reasonable steps to meet the delivery estimate set out on the Order (or as otherwise agreed between us in writing).

6.3 Any indication given by us as to the date for delivery of Goods is given as an estimate only. No Liability whatsoever is accepted by us in respect of late deliveries. We use an independent delivery company for which we are not responsible so we cannot guarantee delivery times. Please do not commence any installation work, book plumbers or other tradesperson until the Goods have been received and thoroughly checked for damage or discrepancies.

6.4 If we are not able to deliver the whole of the Order at one time for any reason, including operational reasons, we will deliver the Order in instalments, at no additional charge. If you ask us to deliver in instalments, we will charge you the published delivery charge of each consignment.

6.5 Deliveries will be made by specially selected third- party carriers. Deliveries will be made to the nearest access point to your property at the discretion of the driver, which may be kerbside. Please notify us of any access restriction that may affect the delivery. It is your obligation to ensure a responsible person is at the property at the time of delivery to supervise the offload and sign for the delivery.

6.6 We may decline to deliver the Goods if we believe it would be unsafe, unlawful or unreasonably difficult to do so, or the premises or access to them are unsuitable for the vehicle used for delivery.

6.7 If we are unable to deliver the Goods on the delivery date, the following will apply.

6.7.1 If no one is available at your property address to receive your Goods, we will leave a note explaining how to rearrange delivery or where to collect the Goods.

6.7.2 If you do not collect the Goods or rearrange delivery within 2 days, we will contact you to ask how you wish to proceed. if we cannot contact you or arrange redelivery or collection, we will treat the Contract as cancelled and recover the Goods. If this happens, we may also bill you for any reasonable costs we incur in recovering the Goods.

6.8 Delivery shall be deemed complete and the responsibility of the Goods will pass to you once we have delivered them to the address, including, where relevant, any alternative address you have provided.

6.9 We shall have no liability for late delivery.

7. Faulty, Damaged or Incorrect Goods

7.1 By law, we must provide Goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information we have provided, and that match any samples or models that you have seen or examined (unless we have made you aware of any differences). If any Goods you have purchase do not comply, and, for example, have faults or are damaged when you receive them, or if you receive incorrect (or incorrectly priced) Goods, please contact us at verranova@reyco.co.uk as soon as reasonably possible to inform us of the fault, damage or errand to arrange for a refund, repair or replacement. Please note that if Goods are incorrect as a result of you provision of incorrect information, rather than them not matching our description, you will not be able to return them. Otherwise, your available remedies are as follow:

7.1.1 Any damaged or shortages on delivery must be documented on the delivery note when signing. We will not accept any claim for short or damaged deliveries if this has not been documented on delivery note and you will be deemed to have accepted the Goods as being in all respect in accordance with the Contract.

7.1.2 Beginning on the day that you receive the Goods (and ownership of them), you have a 5 calendar day to report them as defective in writing. (We will not accept any claims after this time and you will be deemed to have accepted the Goods as being in all respect in accordance with the Contact.) You will then be entitled to receive a full refund or replacement of the Goods if they do not conform as stated above.

7.1.3 In the event of collection or delivery organised by you, all Goods have to be checked on collection. Signature of the Delivery Note on collection in our workshop will constitute acceptance of the Goods. We will not accept any responsibility for any shortages or damage occurring during delivery organised by yourselves.

7.1.4 We reserve the right to ask for photographs as evidence of the damage.

7.2 Please note that you will note that you will not be eligible to claim under this Clause 7 if we informed you of the fault(s), damage or other problems with the Goods before you purchased them (and it is because of the same issue that you now wish to return them); if you have purchased the Goods for an unsuitable purpose that is neither obvious or made known to us and the problem has resulted form your use of the Goods for that purpose; or if the problem is the result of normal wear and tear, misuse or intentional or careless damage. Please note you may not return Goods under this Clause 7 merely because you have changed your mind.

7.3 To return Goods to us for any reason under this Clause 7 please contact us at verranova@reyco.co.uk to arrange for a collection and return.

7.4 Refunds under this Clause 7 will be made using the same payment method that you used when making your Order unless you specifically request that we make a refund using a different method.

7.5 For further information on your rights as a consumer, please contact your local Citizen’s Advice Bureau or Trading Standards Office.

8. Cancellations an amendments

8.1 If you wish to amend your Order, please contact us as soon as possible. Due to all Goods being made to order, we may not be able to amend your Order once we have begun making the Goods.

8.2 All our Goods are made to order therefore not returnable unless they are damaged on delivery or faulty.

9. Installation

9.1 We have free downloadable guides available from our Site.If you do not have access tour Site, please ask for a copy and we will mail it to you. Installation should only be carried out once the relevant guide has been read and understood by the installer.

9.2 Installation constitute acceptance of the Goods.

9.3 Installation should always be carried out by a professional installer. It is your responsibility to ensure that your chosen tradesperson is suitably qualified to install the Goods.

9.4 We accept no liability for the faulty installation of the Goods.

10. Our Liability to Customers

10.1 We warrant that on delivery, all goods shall comply and conform in all material respects with their descriptions and any information, specifications and guidance

10.2 If either of us fails to comply with these Terms and Conditions, neither of us shall be responsible for any losses that the other suffers a result, except for these losses which are an obvious result of the failure to comply at the time of which you purchased the Goods.

10.3 Neither you or us shall be responsible for unforeseeable losses.

10.4 Nothing in these Terms and Conditions seeks to limit or exclude our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

10.5 Nothing in these Terms and Conditions seeks to exclude or limit your legal rights as a consumer. For more details about your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.

11. Events Outside of Our Control (Force Majeure)

11.1 We will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations of war), epidemic, or other natural disaster, or any other event that is beyond our reasonable control.

11.2 If any event described under this Clause 11 occurs that is likely to adversely affect our performance of any of our obligations under these Terms and Conditions:

11.2.1 We will inform you as soon as is reasonably possible

11.2.2 We will take all reasonable steps to minimise the delay

11,2.3 To the extent that we cannot minimise the delay, our affected obligations under these Terms and Conditions (and therefore the Contract) will be suspended and any time limits that we are bound by will be extended accordingly.

11.2.4 We will inform you when the event outside of our control is over and provide details of any new dates, times or availability of Goods as necessary.

12. Use of our Website

12.1 Access to our Site is free of charge.

12.2 It is your responsibility to make any and all arrangement necessary in. order to access our Site.

12.3 Access to our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue ou Site (or any part of it) at any time and without notice. We will not be liable to you in any way if our Site (or any part of it) is unavailable at any time and for any period.

13. Intellectual Property

The content of our Site is protected by copyright, trademarks, database rights and other intellectual property rights. You may retrieve and display the content of the Site on a screen, store such content in electronic form on disk but not on a server or network storage device, or print one copy for your own personal use provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, or use for commercial purposes any of the materials or content of the Site without prior written permission form the company.

14. Restrictions and Indemnity

14.1 You may not use our Site for any of the following purposes:

14.1.1 Disseminating any unlawful, harassing, libellous, abusive, harmful, vulgar, obscene or otherwise objectionable material or otherwise breaching any legal duty, or

14.1.2 Transmitting materials which encourage conduct which constitutes a criminal offence or otherwise breaches any applicable legal duty, or

14.1.3 Interfering with any other person’s use or enjoyment of the Site, or

14.1.4 Making, transmitting and storing electronic copies of materials protected by copyright or any other applicable intellectual property rights without our written permission.

15. How we Use Your Personal Information (Data Protection)

We will only use your personal information as set out in our Privacy Policy, available here

16. Other Important Terms

16.1 We may transfer (assign) our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if we sell our business). If this occurs, you will be informed by us in writing. Your rights under these Terms and Conditions will not be affected and our obligations will be transferred to the third party who will remain bound by them.

16.2 The Contract is between you and us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provisions on these Terms and Conditions.

16.3 If any provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable be any court or the authority, that/those provision(s) shall be deemed severed from the remainder of the Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.

16.4 No failure or delay by us in exercising any of our rights under these Terms and Conditions means that we have waived that right, and no waiver by us of a breach of any provision of these Terms and Conditions means that we will waive any subsequent breach of the same or any other provision.

16.5 We may revise the Terms and Conditions from time to time in response to changes in relevant laws and other regulatory requirements. If we change these Terms and Conditions as they relate to your Order, we will give you reasonable advance notice of the changes and provide details of how to cancel if you will be affected and are not happy with them.

17. Law and Jurisdiction

These Terms and Conditions, and the relationship between you and us (wether contractual or otherwise) shall be governed by, and construed in accordance with the law of England and Wales.